FAQs
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Returns & Refunds
Due to the perishable nature of my products, I am unable to accept returns or exchanges. If there is an issue with your order, please contact me within 24 hours of receiving it so I can do my best to resolve it.
Ordering & Notice
Where possible please allow at least 48 hours notice for standard orders (typically I ask for 3-5 days notice and can always fulfill this timeframe, within reason (standard orders). Larger orders, events, wholesale requests and bespoke packages may require additional notice. Last minute requests will always be accommodated where possible but cannot be guaranteed.
Any ordered placed over the amount of £100 which can be turned around within 24 hours will be charged a 10% quick turnaround fee.
General Info & Terms
At The Cotswold Juicery, every bottle is freshly made to order in small batches to ensure the highest quality and freshness.
As a one-woman business, I kindly ask for your patience & understanding during busy periods.
Do you supply wholesale?
Yes we do!!! Please get in touch to find out more. Email us at info@thecotswoldjuicery.co.uk
Where are you stocked?
Please refer to our ‘FIND US’ section on the website.
Collection / Deliveries
Collection from our Juicery is available (OX29) - collection date & time must be agreed upon ordering.
Local delivery is available in & around The Cotswolds.
Following charges apply - from OX29
£5 within 10 miles
£7.50 within 15 miles
£10 within 20 miles
Deliveries further afield can be arranged upon request, within reason & for an additional delivery fee - please get in touch to find out more.
Please note - all deliveries are hand made by me to ensure safe, fresh delivery of your juices. This means delivery rimes may vary, however, I will do my best to keep you up to date with delivery ETA’s.
How to Order
Email us at info@thecotswoldjuicery or message us on Instagram - thecotswoldjuicery - if you find the product you are looking for on our ‘shop the range’ page, simply fill in the contact / enquiry form and we will get back to you to arrange and confirm your order ASAP. All orders have to be manually confirmed and agreed with you.